Communication Foundations
Improve your communication skills to boost your career prospects. This video introduces the four building blocks of communication – people, message, content and listening.
Topic Learning Objectives:
- Recall the four pillars of a business scenario
- Explore the term ‘people’ in the context of a communication scenario
- Recall how the ‘Think, Feel, Do’ model applies to a communication scenario
- Identify the parts of the message in a communication scenario
- Recognise the channel in a communication scenario
- Apply the importance of context in a communication event
- Review the most important components of listening.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Communication Foundations’.
Instructors: Brenda Bailey-Hughes, Senior Lecturer at Kelley School of Business, and Tatiana Kolovou, Faculty Member at Kelley School of Business
Video: 84 minutes
Effective Listening
Assess your current listening skills and understand the challenges to effective listening. This video explains how to develop behaviours that will allow you to become a better listener.
Topic Learning Objectives:
- Define attentive listening
- Explore what happens when you are distracted by delivery
- Recall what a ‘mental filter’ is and how it can affect assumptions
- Explore methods for choosing the best paraphrasing response in the situation
- List the five listening intentions.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Effective Listening’.
Instructors: Brenda Bailey-Hughes, Senior Lecturer at Kelley School of Business and Tatiana Kolovou, Faculty Member at Kelley School of Business
Video: 64 minutes
Interpersonal Communication
Communicate effectively in the workplace. Learn how to get your message across and address interpersonal challenges. This video also explains how to handle interruptions, respond to critical feedback, and communicate across cultures.
Topic Learning Objectives:
- Communicating with your colleagues
- When to use the phone or send an email
- Interpreting non-verbal cues
- Asking your boss the right questions
- Knowing when to listen and when to speak
- Communicating in tricky situations
- Handling an interruption
- Responding to critical feedback
- How to communicate as an introvert.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Interpersonal Communication’.
Instructor: Dorie Clark, Author and Professor of Business Administration
Video: 37 minutes
Building Resilience
Bounce back from difficult situations by building your resiliency threshold. This video will help you find out where you are on the resilience scale, identify where you want to be, and learn strategies to close the gap.
Topic Learning Objectives:
- Define the term resilience
- Identify strategies for facing rejection in your day to day life
- Recognise the skills you can practice to increase your resilience
- Explore reflection strategies you can use during a situation in order to build resilience
- Examine five post-event resilience-building strategies using real-world examples.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Building Resilience’.
Instructor: Tatiana Kolovou, Faculty Member at Kelley School of Business
Video: 34 minutes
Leadership Foundations
Leadership is the art of influencing and developing others to achieve their highest potential. It is often identified as the most critical role in an organisation. This video will help you to understand the critical competencies and best practices for effective leadership.
Topic Learning Objectives:
- Leading yourself and others
- Critical leadership competencies
- Cultivating an inclusive work culture
- Establishing and maintaining trust
- Addressing difficult situations
- Leading change through agility and resilience
- Communicating with impact
- Building business acumen.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Leadership Foundations’.
Instructor: Dr Shirley Davis, Keynote Speaker and Global Workforce Management Expert
Video: 41 minutes
Teamwork Foundations
Effective teamwork is a standard transferable skill that all organisations are seeking in their employees. This video highlights the qualities of effective teams and helps you identify how you can contribute in creating a productive team.
Topic Learning Objectives:
- The benefits of solid teams
- The five stages of a team task
- Difficulties faced by teams and behaviours to avoid
- Characteristics of effective teams and good team members
- Using your strengths and improving your weaknesses
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Teamwork Foundations’.
Instructor: Chris Croft, Lecturer, Thought Leader, Project management, Leadership
Video: 85 minutes
Problem-Solving Techniques
Improve your problem-solving techniques. This video explains how to identify the root cause of a problem, generate options, and select the best solution.
Topic Learning Objectives:
- Identifying the real problem
- Generating possible solutions
- Brainstorming
- Boosting your creativity
- Using your intuition and logic
- Selecting the best solution
- Considering implementation.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Problem-Solving Techniques’.
Instructor: Chris Croft, Lecturer, Thought Leader, Project Management, Leadership
Video: 92 minutes
Developing Your Emotional Intelligence
Find out what emotional intelligence is and why it is important. This video explains how to identify triggers that may hijack your performance, and helps you align your intentions and your impact so that you can build strong and collaborative relationships.
Topic Learning Objectives:
- What is emotional intelligence?
- Watching for triggers and hijacks
- Finding flow
- Disrupting thinking
- Reclaiming reaction time
- Shifting perspective
- Empathising
- Listening and communicating
- Playing to strengths
- Collecting feedback
- Aligning intention and impact.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Developing Your Emotional Intelligence’.
Instructor: Gemma Leigh Roberts, Author and Course Developer
Video: 70 minutes
Creativity Bootcamp
Boost your creative output and produce innovative ideas. This video takes you through five interactive exercises to energise your creativity.
Topic Learning Objectives:
- Explore some common misconceptions about creativity
- Learn the hidden value of the ‘stupid idea’
- Discover the three bootcamp commands for energising your creative process.
To view this video, log onto LinkedIn Learning through the JCU website and then search for ‘Creativity Bootcamp’.
Stefan Mumaw, Director of Narrative Strategy at First Person
Video: 49 minutes
References
- Topic 1: Communication Foundations
Bailey-Hughes, B., Kolovou, T. (2018, June 19). Communication foundations. LinkedIn Learning. https://www.linkedin.com/learning/communication-foundations-2/welcome?u=2223545 - Topic 2: Effective Listening
Bailey-Hughes, B., Kolovou, T. (2019, December 16). Effective listening [Video]. LinkedIn Learning. https://www.linkedin.com/learning/effective-listening/improve-your-listening-skills?u=2223545 - Topic 3: Interpersonal Communication
Clark, D. (2017, June 13). Interpersonal communication [Video]. LinkedIn Learning. https://www.linkedin.com/learning/interpersonal-communication/welcome?u=2223545 - Topic 4: Building Resilience
Kolovou, T. (2019, July 8). Building resilience [Video]. LinkedIn Learning. https://www.linkedin.com/learning/building-resilience/what-why-and-how-to-become-resilient?u=2223545 - Topic 5: Leadership Foundations
Davis, S. (2019, October 23). Leadership foundations [Video]. LinkedIn Learning. https://www.linkedin.com/learning/leadership-foundations-4/understanding-effective-leadership?u=2223545 - Topic 6: Teamwork Foundations
Croft, C. (2020, April 9) Teamwork foundations [Video]. LinkedIn Learning. https://www.linkedin.com/learning/teamwork-foundations-5/teamwork-is-the-core?autoplay=true&u=2223545 - Topic 7: Problem Solving Techniques
Croft, C. (2017, April 20). Problem solving techniques [Video]. LinkedIn Learning. https://www.linkedin.com/learning/problem-solving-techniques/introduction?u=2223545 - Topic 8: Developing Your Emotional Intelligence
Roberts, G. (2017, May 23). Developing your emotional intelligence [Video]. LinkedIn Learning. https://www.linkedin.com/learning/developing-your-emotional-intelligence/benefits-of-building-emotinal-intelligence?u=2223545 - Topic 9: Creativity Bootcamp
Mumaw, S. (2014, November 19). Creativity bootcamp [Video]. LinkedIn Learning. https://www.linkedin.com/learning/creativity-bootcamp/defining-creativity?u=2223545
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